Fast Food

Chick-fil-A lands behind McDonald’s as second-highest-grossing fast-food chain

Chick-fil-A is the second-highest-grossing fast-food chain in the United States. The fast-food chain, after seeing a 13 percent sales growth to more than $11 billion in 2019, has surpassed Taco Bell and Burger King to land a slot just behind McDonald’s, according to data from Restaurant Business Magazine’s annual list of top 500 restaurants. Compared to McDonald’s 13,846 U.S. locations, Chick-fil-A has 2,470, Taco Bell has 6,766 and Burger King has 7,346. During the same period last year, McDonald’s had $40 billion in sales growth. Taco Bell and Burger King grew by $11 billion and $10 billion, respectively. Last year, Chick-fil-A ranked seventh, behind each of the above food chains. The company’s climb at a time when many businesses are struggling to stay afloat because the coronavirus pandemic has forced people to stay at home. In April, Chick-fil-A announced a measure to fight the economic standstill caused by the outbreak. The chain’s relief effort, anchored by a $10.8 million fund, is dedicated to supporting local franchisees. The funds, distributed through a network of more than 1,800 independent owner-operators, will be made available through June 2020. In addition to donating to essential workers and employees, the chain is also helping feed others. More than 5,000 meals have been donated to school systems, health care workers and others on the front lines in Atlanta, Georgia, where the company is based.

Congrats to Chick-fil-A!!   Excellent!!      🙂

America still loves Chick-fil-A more than any other fast-food chain

Once again, Chick-fil-A has been named America’s favorite restaurant based on customer satisfaction. For the fourth year in a row, the fast-food chain topped the American Customer Satisfaction Index for limited-service restaurant chains. The index is based on results from nearly 23,000 consumers. Chick-fil-A scored an 86 on the ASCI’s 100-point scale, which is down one point from last year, Forbes reports. For comparison, McDonald’s scored a 69, Burger King a 76 and KFC a 78. Taco Bell scored a 75. Meanwhile, in regard to pizza places, Pizza Hut and Papa John’s both scored 80 points, with Domino’s at 79 and Little Caesars at just 77. Chick-fil-A said, “We are honored by the ranking and grateful to our customers for choosing Chick-fil-A, it’s truly our pleasure to serve them. Our commitment to serving great food with gracious hospitality started more than 50 years ago with our founder’s first restaurant. Today, the more than 145,000 individuals who represent the brand in 2,400 restaurants make honors like this possible by continuing his commitment to service.” Chick-fil-A’s high ranking can be attributed to several factors, including the company’s famous customer service training. Business Insider reports that the restaurant was named America’s most polite chain in QSR Magazine’s annual report. This isn’t the only piece of good news for Chick-fil-A. The chain is expected to become the third bestseller fast-food chain in America, Fox 5 reports. It’s expected to jump past Taco Bell, Burger King and Wendy’s, based on a study conducted by Kalinowski Equity Research. Making this an even more impressive feat is the fact that Chick-fil-A is closed on Sundays, while almost all of its competition is open seven days a week.

Congrats to Chick-fil-A!  Excellent!!    🙂

This Fast-Food Chain Has the Best Customer Service in America

Good customer service can go a long way, especially when you’re hangry and the fast-food line isn’t moving very fast. There is one restaurant where you’re guaranteed to be greeted with a smile and get your food in a timely manner. If you’ve ever been there you’ve probably heard their employees say, ‘My pleasure.’ That’s right, Chick-fil-A, the famous chicken joint, has the best fast-food customer service in America. They beat Sonic Drive-In, which came in at second place, and Arby’s, in third place. The America’s Best Customer Service 2019 report by Newsweek and Statista surveyed 20,000 U.S. customers. They each rated several brands in categories such as quality of communication, technical competence, range of services, customer focus, and accessibility. It’s no surprise that Chick-fil-A scored first in the fast-food category considering that good customer service has always been a part of their brand. A quote from the chain’s founder, S. Truett Cathy, is displayed proudly on their website. It states, ‘We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.’ Don’t miss these polite customer habits that fast-food workers secretly dislike. Every Chick-fil-A store works hard six days a week to not only serve delicious biscuits, chicken sandwiches, and crispy waffle fries, but to also have quality face-to-face interaction with every one of its customers.

This is hardly surprising.  Congrats to Chick-fil-A!  They’ve earned this.      🙂

Chick-fil-A reveals top selling menu item of 2018

Can you guess what it is? America’s favorite fast food chain has revealed its most popular item of the past year – and it’s not the Chicken Biscuit, which clocked in at number nine of the top 10 bestselling items. Actually, it’s not chicken, at all. Despite the chain’s cow mascots asking people to “Eat mor chikin,” it seems the restaurant’s most popular menu item are the Waffle Fries. “Our most popular menu item, the waffle fry is arguably the tastiest way to eat a tater. There’s no doubt that the Waffle Fries seem to be the perfect side for just about anything else on the lunch and dinner menu. Cooked with canola oil and sea salt, put simply, they are pure perfection!” Chick-fil-A wrote in a press release. Though the fries took first place, rest assured, chicken did fall on Chick-fil-A’s bestselling items of 2018 – accounting for five of the top ten items. In a list of the most popular items of the last year, according to the company’s press release, the Spicy Deluxe Sandwich came in at 10, Chicken Biscuit was 9, Chick-n-Strips were 8, Chick-fil-A Chicken Sandwich was 4 and Chicken Nuggets made the list as the highest chicken product at 3. The brand’s other potato item, hash browns, made the list at 7, while lemonade came in at 6, iced tea was 5 and soft drinks were the second bestselling item of 2018. It may seem surprising that a fast food chain known for its chicken sold more french fries than poultry – but it isn’t. The brand’s unique waffle fries and dipping sauces have built such a following that several people have created Instagram profiles dedicated to only pictures of the hearty fried spuds. Chick-fil-A is projected to be the third largest fast food chain in the United States in terms of sales, behind only McDonald’s and Starbucks.

..beating out Taco Bell.  Excellent!!      🙂

Drink mas? Taco Bell to serve alcohol at Chicago location

Taco Bell says it will serve beer, wine and “mixed alcohol freezes” at a new location set to open in Chicago this summer. The chain, owned by Yum Brands Inc., says the restaurant will have a new design it’s testing in urban markets. It says the layout has already been launched in South Korea, Japan and the United Kingdom. A rendering of the design shows a row of lime-green stools along a bar that peers into an open kitchen, flanked by an exposed brick wall. The chain says the location “will highlight the work of local artists” to give it a neighborhood feel. The new layout is the latest sign Taco Bell is working to shed its fast-food image and appeal to millennials, who marketers say prefer places and products that seem less cookie-cutter and more “authentic.” Wendy’s, which is also trying to recast itself as a step up from traditional fast-food, has also been pushing a remodeling of restaurants that features more inviting and mixed seating options. The push to embrace a new image extends to food as well. Last month, Taco Bell announced it would drop artificial flavors and colors from its menu by the end of this year, although co-branded products like the Doritos Locos tacos would be exempt.