Chick-fil-A lands behind McDonald’s as second-highest-grossing fast-food chain

Chick-fil-A is the second-highest-grossing fast-food chain in the United States. The fast-food chain, after seeing a 13 percent sales growth to more than $11 billion in 2019, has surpassed Taco Bell and Burger King to land a slot just behind McDonald’s, according to data from Restaurant Business Magazine’s annual list of top 500 restaurants. Compared to McDonald’s 13,846 U.S. locations, Chick-fil-A has 2,470, Taco Bell has 6,766 and Burger King has 7,346. During the same period last year, McDonald’s had $40 billion in sales growth. Taco Bell and Burger King grew by $11 billion and $10 billion, respectively. Last year, Chick-fil-A ranked seventh, behind each of the above food chains. The company’s climb at a time when many businesses are struggling to stay afloat because the coronavirus pandemic has forced people to stay at home. In April, Chick-fil-A announced a measure to fight the economic standstill caused by the outbreak. The chain’s relief effort, anchored by a $10.8 million fund, is dedicated to supporting local franchisees. The funds, distributed through a network of more than 1,800 independent owner-operators, will be made available through June 2020. In addition to donating to essential workers and employees, the chain is also helping feed others. More than 5,000 meals have been donated to school systems, health care workers and others on the front lines in Atlanta, Georgia, where the company is based.

Congrats to Chick-fil-A!!   Excellent!!      🙂

Chick-fil-A to add handwashing stations to drive-thrus, curbside pick-up areas

Chick-fil-A has committed to installing outdoor handwashing stations at all drive-thru and curbside locations by April 11, the company said. The fast-food chain confirmed in a press release that it would be supplying the stations in accordance to guidance from the Centers for Disease Control and Prevention (CDC ), noting that handwashing with soap and water is the most effective way to reduce risk of infection of COVID-19, which continues to spread across the United States. Due to the pandemic, Chick-fil-A was forced to close all dining rooms, but remains open to drive-thru and curbside pick-up, according to the restaurant’s press release. For those employees who serve customers outside or work outdoors, the company is adding handwashing stations for team members to “wash their hands a minimum of every 30 minutes and every time they interact with cash.” Customers have been asked to swipe their own cards or use mobile ordering and in-app payment, to limit interactions. The chain added that it has also provided Purell Wipes for its employees to “regularly sanitize their hands,” and has been placing emphasis on team members frequently disinfecting any other items they touch. This step comes after Chick-fil-A put into place social distancing protocols, and limiting physical contact between guests and employees. “These certainly are unprecedented times; yet we remain grateful…grateful for the tremendous work of those providing care for the sick, grateful for the opportunity to be a source of comfort and hospitality, and grateful for our Team Members, our Operators and the communities they serve,” wrote Tim Tassopoulos, the president and COO of Chick-fil-A in a statement released the same day the handwashing stations were announced. “On behalf of our more than 1,800 independent Owner-Operators and their 150,000 Team Members living throughout your communities, know we care for you and your health and are here for you now and in the years to come.”

Chick-fil-A closing dining rooms, allowing only takeout, drive-thru or delivery amid coronavirus outbreak

Chick-fil-A still wants its customers to “eat mor chickin” — just not in the dining room. On Sunday, Chick-fil-A announced that it would be closing the dining areas of its restaurants to limit “person-to-person contact” amid the ongoing COVID-19 outbreak. Restaurants will instead be offering alternate options, such as delivery or takeout, for the time being. “Our highest priority continues to be the health and well-being of everyone who comes into our restaurants,” reads a news release shared to Chick-fil-A’s press site. “As we navigate the evolving impact of coronavirus on our communities, we are temporarily closing our dining room seating to help limit person-to-person contact,” the statement continued. “Some of our restaurants may only offer service through our drive-thrus, while others may be able to offer takeout, delivery or mobile order options. “Thanks for your patience. We know these are challenging times, but we’ll continue to do our best to serve you.” In the week leading up to Sunday’s announcement, Chick-fil-A had heightened its cleaning protocols and warned of modifications to service, staffing and hours of operation. By Friday, the chicken chain had closed all of its playgrounds, and started serving all meals in take-out containers, regardless of whether guests were dining in or eating out. Chick-fil-A president and COO Tim Tassopoulos had also assured guests that Chick-fil-A restaurant operators had been instructed on proper health protocols from local health departments, and that the chain was operating under the recommended guidelines from the Centers for Disease Control and Prevention (CDC). Chick-fil-A, meanwhile, is just one of several national chains taking action to stem the spread of coronavirus. Taco Bell, for instance, announced on Saturday that the company was preparing restaurants to go takeout or drive-thru only, should the need arise. And on Sunday, Starbucks revealed it would be opting for a “to-go” model at its stores in the U.S. and Canada, allowing customers to order or pick-up at the counter and drive-thru, but not use the shops’ dining areas or patio spaces.

For more on what Chick-fil-A is doing in response to the Wuhan virus situation, click on the text above.

Chick-fil-A to sell bottles of dipping sauce at stores as part of first retail endeavor

The Chicken Sandwich Wars are back, and they’re getting saucy. Chick-fil-A – one of America’s favorite fast-food chains and a recent contender in the infamous “chicken sandwich war” with fast-food rival Popeyes – has announced its first-ever retail endeavor: selling bottles of its famous dipping sauces in stores. The chicken chain will be selling 16 fl. oz. bottles of its signature Chick-fil-A Sauce and Polynesian Sauce starting this April and May, allowing customers to “dip, drizzle and marinate to their delight, right at home,” the company shared in a press release. “Chick-fil-A Sauce and Polynesian Sauce are our two most popular sauces, so we are extremely excited to offer them at select retail stores outside of the restaurant,” said Michael Patrick, principal program lead, Beyond the Restaurant. “And because our Team Members are truly our ‘secret sauce’ to creating a positive experience in our restaurants, each time a customer purchases a Bottled Sauce at a participating retailer, the Chick-fil-A profits will support Team Members through our scholarship program.” While the dipping sauces will only be sold for a limited time as part of a pilot program in Florida, the brand did mention the possibility of a nationwide roll-out in the future, contingent on the performance of the Florida testing. The bottles retail for $3.49 at participating stores in Florida, such as Publix, Target, Walmart and Winn-Dixie, with 100 percent of the profits going to fund the brand’s Team Member Scholarships. According to the press release, $17 million in scholarships will be awarded to 6,700 restaurant team members in 2020. For the rest of you Chick-fil-A Sauce lovers, you’ll just have to stockpile the smaller packets you get with sandwiches — and wait to see how Popeyes responds.

Hopefully it goes well!   For more, click on the text above.  Go Chick-fil-A!!     🙂

Chick-fil-A meets goal of antibiotic-free chicken at all restaurants

Chick-fil-A announced this week that it has made good on a goal it set in 2014 – to no longer serve meat that has been raised with antibiotics. The No Antibiotics Ever (NAE) initiative was started in 2014 with the fast-food chain aiming to offer only antibiotic-free chickens in all of its roughly 2,400 restaurants by the end of 2019. Though the restaurant stated in its blog, The Chicken Wire, the brand has been serving only NAE chicken at Chick-fil-A restaurants since May, the packaging will not reflect the change until the beginning of October. According to the restaurant, serving NAE chicken means the United States Department of Agriculture (USDA) ensures no antibiotics are administered to the chicken beginning with the egg. “We know consumers care about how their food is made and where it comes from, including the use of antibiotics. Because it was important to our customers, it was important to us,” said Matt Abercrombie, director of menu and packaging. “Chick-fil-A has always been committed to serving customers delicious food made with high-quality ingredients and offering No Antibiotics Ever chicken was the next step. Our goal was to pursue the highest standard and partner with the USDA to verify it.” Chick-fil-A claims it is the largest fast-food restaurant franchise to achieve such a feat. Most recently, Chick-fil-A found itself embroiled in a viral “chicken war” with Popeyes after the Louisiana-style fried chicken chain launched its new chicken sandwich to stellar reviews. However, despite the mass success of Popeyes’ sandwich, Chick-fil-A has still been rated America’s favorite fast-food chain for at least three years in a row. The brand is also on track to become the third-largest fast-food chain in the country.

Chick-fil-A ranks first in new ‘brand intimacy’ study, knocks Starbucks from top spot

When it comes to fast food, diners are most emotional about Chick-fil-A. That’s the big takeaway from a 2019 Brand Intimacy Study released by marketing agency MBLM, which measured customers’ fondness and emotional bonds toward the fast-food brands they “use and love.” The study results, released Wednesday, indicate that Chick-fil-A has achieved the strongest emotional connection with customers of any of the 15 fast-food brands studied, and has effectively knocked Starbucks out of the top spot, where it sat for the previous two years. “Chick-fil-A has gradually risen to the top of the fast-food industry in our annual study,” said Mario Natarelli, a managing partner with MBLM, in a press release. “The brand is able to connect with a wide range of customers and we expect it to continue to perform well in years to come. Others in the industry can learn from the leader in creating more robust, stronger connections with their patrons.” Other brands customers connected with strongly were Dunkin’ (No. 2) and Starbucks (No. 3). McDonald’s, Taco Bell, Subway, Wendy’s, Burger King, Chipotle and KFC rounded out the top ten. In order to arrive at its results, MBLM polled 6,200 customers in the United States, Mexico and the United Arab Emirates who earn over $35,000 per year and fall between 18 and 64 years of age. The brands also were rated by several different criteria, including how respondents felt about each in terms of indulgence (“centered around moments of pampering and gratification” that can be either occasional or frequent) and nostalgia (“memories of the past and the warm, poignant feelings”) among others. Among the study’s other interesting findings, Chick-fil-A was also found to be the favored choice for both men and women of any age, but was “particularly strong” with women and millennials. McDonald’s, on the other hand, was actually determined to be the preferred brand among those earning over $100,000. The MBLM study is just one of several the agency uses to rank the overall “brand intimacy” from companies in of a number of industries, including media, automotive, technology, travel and more. Currently, of all brands, Disney is ranked the highest. Chick-fil-A is ranked 10th overall.

Congrats to Chick-fi-A!!

America still loves Chick-fil-A more than any other fast-food chain

Once again, Chick-fil-A has been named America’s favorite restaurant based on customer satisfaction. For the fourth year in a row, the fast-food chain topped the American Customer Satisfaction Index for limited-service restaurant chains. The index is based on results from nearly 23,000 consumers. Chick-fil-A scored an 86 on the ASCI’s 100-point scale, which is down one point from last year, Forbes reports. For comparison, McDonald’s scored a 69, Burger King a 76 and KFC a 78. Taco Bell scored a 75. Meanwhile, in regard to pizza places, Pizza Hut and Papa John’s both scored 80 points, with Domino’s at 79 and Little Caesars at just 77. Chick-fil-A said, “We are honored by the ranking and grateful to our customers for choosing Chick-fil-A, it’s truly our pleasure to serve them. Our commitment to serving great food with gracious hospitality started more than 50 years ago with our founder’s first restaurant. Today, the more than 145,000 individuals who represent the brand in 2,400 restaurants make honors like this possible by continuing his commitment to service.” Chick-fil-A’s high ranking can be attributed to several factors, including the company’s famous customer service training. Business Insider reports that the restaurant was named America’s most polite chain in QSR Magazine’s annual report. This isn’t the only piece of good news for Chick-fil-A. The chain is expected to become the third bestseller fast-food chain in America, Fox 5 reports. It’s expected to jump past Taco Bell, Burger King and Wendy’s, based on a study conducted by Kalinowski Equity Research. Making this an even more impressive feat is the fact that Chick-fil-A is closed on Sundays, while almost all of its competition is open seven days a week.

Congrats to Chick-fil-A!  Excellent!!    🙂

This Fast-Food Chain Has the Best Customer Service in America

Good customer service can go a long way, especially when you’re hangry and the fast-food line isn’t moving very fast. There is one restaurant where you’re guaranteed to be greeted with a smile and get your food in a timely manner. If you’ve ever been there you’ve probably heard their employees say, ‘My pleasure.’ That’s right, Chick-fil-A, the famous chicken joint, has the best fast-food customer service in America. They beat Sonic Drive-In, which came in at second place, and Arby’s, in third place. The America’s Best Customer Service 2019 report by Newsweek and Statista surveyed 20,000 U.S. customers. They each rated several brands in categories such as quality of communication, technical competence, range of services, customer focus, and accessibility. It’s no surprise that Chick-fil-A scored first in the fast-food category considering that good customer service has always been a part of their brand. A quote from the chain’s founder, S. Truett Cathy, is displayed proudly on their website. It states, ‘We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.’ Don’t miss these polite customer habits that fast-food workers secretly dislike. Every Chick-fil-A store works hard six days a week to not only serve delicious biscuits, chicken sandwiches, and crispy waffle fries, but to also have quality face-to-face interaction with every one of its customers.

This is hardly surprising.  Congrats to Chick-fil-A!  They’ve earned this.      🙂

Chick-fil-A reveals top selling menu item of 2018

Can you guess what it is? America’s favorite fast food chain has revealed its most popular item of the past year – and it’s not the Chicken Biscuit, which clocked in at number nine of the top 10 bestselling items. Actually, it’s not chicken, at all. Despite the chain’s cow mascots asking people to “Eat mor chikin,” it seems the restaurant’s most popular menu item are the Waffle Fries. “Our most popular menu item, the waffle fry is arguably the tastiest way to eat a tater. There’s no doubt that the Waffle Fries seem to be the perfect side for just about anything else on the lunch and dinner menu. Cooked with canola oil and sea salt, put simply, they are pure perfection!” Chick-fil-A wrote in a press release. Though the fries took first place, rest assured, chicken did fall on Chick-fil-A’s bestselling items of 2018 – accounting for five of the top ten items. In a list of the most popular items of the last year, according to the company’s press release, the Spicy Deluxe Sandwich came in at 10, Chicken Biscuit was 9, Chick-n-Strips were 8, Chick-fil-A Chicken Sandwich was 4 and Chicken Nuggets made the list as the highest chicken product at 3. The brand’s other potato item, hash browns, made the list at 7, while lemonade came in at 6, iced tea was 5 and soft drinks were the second bestselling item of 2018. It may seem surprising that a fast food chain known for its chicken sold more french fries than poultry – but it isn’t. The brand’s unique waffle fries and dipping sauces have built such a following that several people have created Instagram profiles dedicated to only pictures of the hearty fried spuds. Chick-fil-A is projected to be the third largest fast food chain in the United States in terms of sales, behind only McDonald’s and Starbucks.

..beating out Taco Bell.  Excellent!!      🙂

Petition calls on Chick-fil-A to bring chain restaurants to U.S. military bases

Emily Carby, a senior airman at Colorado’s Buckley Air Force Base, is all for eating more chicken. That’s why she created a now viral petition that calls on Chick-fil-A to bring the restaurant to military bases across the country for the first time. (Currently, a total of 2,200 name-brand fast food restaurants — such as Subway, Church’s Chicken and Captain D’s — can be found on U.S. military bases, according to the Panama City News Herald). In the petition, Carby wrote she is “calling on all military members, base workers and retirees to come together and ask the United States Government to consider contracting Chick-Fil-A’s on United States military installations.” She added that the option would give military personnel access to “healthier choices,” as well as more variety. It would appear that many agree with Carby: As of Thursday afternoon, the petition had more than 50,000 signatures, roughly 25,000 less than its goal of 75,000. At least three airmen at Hurlburt Field in Okaloosa County, Fla., told the Panama City News Herald they drive from the air base to a nearby Chick-fil-A location at least once a week. The manager of that same restaurant also told the paper more than 60 percent of his customers are “affiliated with local military bases.” But despite the demand, a Chick-fil-A spokesperson told Fox News in a statement the chain has “no plans to expand onto military bases at this time.” “We will continue to look for ways to serve great food and remarkable service while supporting the military locally with events such as Military Appreciation Night, in-restaurant commemorations and more,” the statement continued. A spokesperson for the Army and Air Force Exchange Service, which operates fast food restaurants under both license and franchise agreements on military bases, declined to comment on the petition…